Frequently asked questions
What is the return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ravegoblin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How do I track my order?
As soon as your order ships, you’ll get a tracking link via email. You can also log in to your account on our website to check status anytime.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
- USA: 2–6 business days
- Europe: 2–7 business days
- Canada: 2–7 business days
- Australia: 7–15 business days
- Japan: 4–8 business days
- International: 10–20 business days
Please note that the pieces are made just for you after you place your order, which means it takes a little extra time to arrive. Producing on demand instead of mass printing helps us cut down on waste and overproduction, so thanks for choosing to support conscious, made-to-order fashion.
Where will my order ship from?
We work with trusted fulfilment partners around the globe. Your order will be shipped from the location closest to you with your item in stock. Our main centres are based in:
- North Carolina, USA
- Toronto, Canada
- Birmingham, UK
- Brisbane, Australia
- Riga, Latvia
- Barcelona, Spain
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.